Support

Response time: usually same day

Email reaches a person directly. There's no ticket queue and no phone tree.

To get a useful answer faster, include your school, the dining hall you were looking at, and what you expected to see.

Common questions

My school isn't listed

ChU works with the dining information universities already publish. If your school publishes menus online and you don't see it, email us a link to your dining website and we'll look at adding it.

A menu is empty or out of date

Menus come from your dining provider and refresh daily. If a hall looks empty, it usually means the provider hasn't published that day's menu yet, or the hall is closed for a break. Tell us which hall and which day and we'll check.

The nutrition numbers look wrong

Calories and macros come from your school's own published data, not from our estimates. If a number looks off, it's likely how the dining provider published it. Send us the item and we'll verify what the source says.

I don't like what ChU recommended

Recommendations are built from your goals, your targets, and what's actually on tonight's menu. They're a starting point, not an instruction. Swap anything you want, or build your own plate. If the recommendations consistently miss, check your goals and targets in Settings first, then tell us what you'd have picked instead.

An item is missing allergen information

ChU shows the allergen flags your dining provider publishes, and marks items that arrive without any. A missing flag is not a guarantee that an allergen is absent. If you have a serious allergy, always confirm with dining staff before eating.

Managing your subscription

Subscriptions are billed through your Apple ID, not by us. To view, change, or cancel, open the Settings app on your iPhone, tap your name, then Subscriptions. Cancelling stops future renewals; the current period runs to its end date.

Deleting your account

Email us from the address on your account and ask us to delete it. We'll remove your profile, preferences, and meal history and confirm when it's done.

Reporting a problem

If something is broken, wrong, or unsafe, especially anything involving allergen data, tell us. Include your device model and iOS version if you can. We read every message.

Business and press

For partnerships, campus programs, or press, write to alex@chuapp.app.